Refund policy

Returns & Refunds

We want you to feel confident bringing Mapotf into your home. If something isn’t right with your order, please reach out to us at service@mapotf.com. We’re always happy to help.

30-Day Returns

You may request a return within 30 days of delivery. Before sending anything back, please contact our customer support team so we can help with the next steps.

If There’s a Problem

If your item arrives damaged, defective, or incorrect, please let us know. We’ll work with you to find the best solution, which may include a replacement, replacement parts, or a return.

If a return is required due to a product issue, Mapotf will cover the return shipping costs.

If You’ve Changed Your Mind

If you’re no longer satisfied with your purchase or decide it’s not the right fit for you, please contact us first. We’ll review your request and confirm the return arrangements with you.

Refunds

Once your return or refund request has been reviewed, we’ll process your refund to the original payment method. Please allow up to 10 business days for the refund to appear in your account.